Compliance

Age Verification Policy

Vape Avenue supplies age-restricted products to adults in the United Kingdom only. Here's how age is confirmed at every stage of your order.

On entry

Every visitor confirms they meet the UK legal minimum age before browsing the store.

At checkout

A declaration is not verified age evidence. Purchases remain blocked until trusted age and UK sales eligibility checks are configured.

On delivery

Carriers may ask for valid photo ID before handing over an age-restricted parcel.

If checks fail

Where age or UK sales eligibility cannot be established, purchasing and payment are blocked.

Adults only

Vape Avenue sells age-restricted products intended for adult smokers and vapers in the United Kingdom. It is an offence to buy, or attempt to buy, these products on behalf of someone under the legal minimum age.

We take our responsibilities seriously and would rather lose a sale than risk supplying an underage customer.

Acceptable proof of age

Valid, in-date photographic identification such as a UK photocard driving licence, a passport, or a card carrying the PASS hologram.

Photocopies, images of documents and expired ID cannot be accepted by delivery drivers.

Third-party age assurance

This site is built ready to connect a dedicated age-verification provider. Until such a provider is connected, on-site checks are self-declarations only and restricted purchases remain blocked. Do not send payment.

No age-verification decision shown on this site should be presented as a completed identity check unless a provider has been connected.

Refused sales

If we suspect an order is intended for someone underage, we may cancel it, refund it and decline future orders.

We keep records of refusals where required for compliance purposes.

Questions

If you have a question about how we verify age, or need to raise a concern, please contact our UK support team.